Shipping policy

Shipping Policy – PROTENZAL

At PROTENZAL, we are committed to providing a smooth, reliable, and timely shipping experience for all our customers.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Standard shipping generally takes 3–7 business days after the order has been processed.
Delivery times may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Address

Please make sure your shipping address is correct and complete before placing your order. PROTENZAL is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

Order Tracking

Once your order has shipped, tracking information will be provided so you can monitor your package's progress.

Delayed or Lost Packages

If your package is delayed, please allow additional time for the carrier to complete delivery. If tracking shows that your package has been delivered but you have not received it, please contact the shipping carrier first and then reach out to our customer support team for assistance.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product so we can review the issue and assist you.